Informativa sui rimborsi


All products purchased in may be returned and refunded, provided that you communicate Bioandelos S.L. its intention to return the / the product / s purchased / s within a maximum period of up to 10 working daysCounted from the date of execution of the order and the rest of the conditions are met established in this section.

BioAndelos S.L. only accept returns that meet the following requirements:

  • The product has been damaged by shipping.
  • The product is not wrong, it is not the one requested.
  • The product must be in the same state as it was delivered and must retain their original packaging and labeling.
  • The shipment must be made using the same box that has been received to protect the product.
  • a copy of the delivery note must be included in the package, which also returned products and the reason for return are marked.

In order to provide customers with the return process and to make proper monitoring of it, Bioandelos S.L. It establishes only refund procedure set forth in these conditions of purchase. If the reason for return is attributable to Bioandelos S.L. (The product is defective, not the one who had asked, etc.), the refund amount will be refunded. If the reason is another (products are served correctly, but are not to your liking), the cost of return postage will be paid by the customer.

To proceed with a refund, follow these steps:

  • Report before 10 working days from the purchase confirmation that the product wants to be returned. Information may be made via e-mail to
  • BioAndelos S.L. inform the customer of the address to which to send the product.
  • Customer must send by courier company of your choice. The return must be paid by the customer.
  • Report the courier company used, date and time of the return.

The return of products will result in a refund equal to the cost of returned products minus the cost of the service return, if any.

Only in the event that the delivered product is defective or wrong, Bioandelos S.L. also reimburse the customer the dispatch costs.

Partial refunds and cancellations will result in partial refunds.

BioAndelos S.L. will manage the return order under the same system used for payment within 5 days from 3 confirmation of arrival at the warehouse of the returned order. The application of the refund in the account or the customer card depends on the card and the issuer. The implementation period will be up to 7 days for debit cards and up to 30 days for credit cards.