Shipping policy

Shipping orders

BioAndelos S.L. It is committed to delivering the product in perfect condition in the direction that the client indicates in the order form, and that in any case it must be included within the Spanish territory. In order to optimize delivery, we thank the customer to indicate an address in which the order can be delivered within the usual working hours.

BioAndelos S.L.It will not be responsible for the errors caused by delivery when the delivery address introduced by the client does not adjust to reality, be erroneous or has been omitted.

BioAndelos S.L.Reports the client that it could be the case that the same order is divided into several deliveries.

Delivery data, unrealized delivery and lost

If at the time of delivery, the client is absent, the carrier will leave a voucher indicating how to proceed to arrange a new delivery. BioAndelos.S.L.Hire, as part of the messaging delivery service, the realization of a series of follow-up actions, aimed at ensuring that the delivery occurs.

If after 3 business days after the delivery of the order, the delivery has not been concluded, the client must contact BioAndelos S.L.. In case the customer does not proceed, past 10 business days from the exit at distribution of the order, it will be returned to our stores and the client must take charge of the shipping and return costs at the origin of the merchandise, as well as of The possible associated management expenses.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response periods of our carriers tend to range between one and three weeks.

State of the order

The client must check the good condition of the package before the carrier who performs the delivery of the requested product, indicating in the delivery note any anomaly that could detect in the packaging.

BioAndelos S.L.It packed its orders in a safe way and with the highest level of protection so that the client receives them in optimal conditions of consumption, however, they are very fragile items that can be seen slightly affected by transport. BioAndelos S.L.It will not be responsible for small damage caused in the product for these reasons, as long as they are mild and the product can be consumed in good condition.

If the client detected severe breakage or any damage caused by the shipment, he is committed to communicating it to BioAndelos S.L.Via e-mail at info@bioandelos.com, remitting attached photographs of the damage, in the shortest time possible, before the next 24 hours from delivery, in order to undertake the relevant solutions. After the deadline, incidents of that type will not be assisted.

Deadlines of orders

BioAndelos S.L.Make your shipments through a messaging company. Your order will be delivered to you within a maximum period of 10 working days from the confirmation of it. Although the usual delivery time is usually ranged between 2 and 6 days, from the completion of the order.

These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistic or force majeure reasons. In case of delay in delivery, BioAndelos S.L.It will inform your clients as soon as it is aware of this, but it will not be responsible in any case of the delays outside their manufacturing and shipping competence.

Each delivery is considered made from the moment in which the transport company puts the product available to the client, which materializes through the control system used by the Transport Company.

In the case of delay in the delivery of the orders attributable to BioAndelos S.L., the client may cancel his order according to the procedure described in the return section. Delays will not be considered delays in the delivery, those cases in which the request has been made available to the customer by the transport company within the agreed period and could not be delivered due to the client's achievable cause.

Table of transportation costs *

For shipments of more than € 35, free portions. 

* All prices include i.v.A. (twenty-one%). Transport deadlines accounted for from the order output

Once the order comes out of our stores, you will be sent an e-mail by notifying you that your order has been accepted and is being sent.

For security reasons, BioAndelos S.L.It will not send any order when it is not possible to identify the recipient of the order and its address.